Assessor Resource
TLIPC1004A
Complete courier delivery operations
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is designed for use in a Pathways qualification or skills set. It should not be used in a qualification that has a direct job outcome. The unit has applications within a Pathways Certificate I aimed at providing entry level skills and knowledge in the area of courier and delivery operations. It should be regarded as an integrating project unit. When delivered/assessed as part of a qualification, the unit will be customised to ensure its relevance to real or simulated work activities and related workplaces in the transport and logistics industry.
This unit covers the fundamental knowledge and skills required to complete real or simulated courier delivery operations. It includes clarifying and organising the operations, planning the pick-up and delivery route(s), picking up item(s) from customers, delivering items to correct addresses, completing transactions with customers and maintaining records of courier delivery operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
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